Support Policy

In order to provide most of our products free, we need to keep the cost down. We are confident you will agree with us. We have provided our support policy below:

  1. All our software support are limited to Email support only, irrespective of paid / purchased product or free products.
  2. We do not support Operating System queries or issues. We assume that the user downloading our products understand the concept of saving files, installation and also unzipping files should the files are provided in Zip format.
  3. All our manuals are in PDF format. We assume users have the knowledge of opening and reading PDF files
  4. Books and our publications are also in PDF format.
  5. All the queries requiring support must be sent through “Contact Form” only. We do not encourage direct Email unless replying to our mails. Any query directly sent to us will be unanswered.

For Corporates and Businesses can purchase a paid subscription for support. Please contact us for details

Kamban Software E-Commerce Concept

Before buying or placing orders, we strongly advise to understand our E-Shopping application. Support for purchases are limited to E-Mail only and the response will be at least 2 business days.

Login:

When you select a product and check-out you will be asked to login to the system. If you are a new user, you can opt to register as new user. You will be sent a confirmation link to your e-mail address. Hence it is pertinent to provide right e-mail address. You can also Click on “User Area"  to login”

Invoice and Order Confirmation:

When you Check-out, you will be asked to provide address as well. For downloads applications, these address are not required, though we strongly advice to provide the right address so in future if you are buying any goods that need to be shipped to your address you do not have to make any corrections.

Once you check out a product, an Invoice will be created and an e-Mail will be sent to you with the subject: “Your order No. ### is now created at http://www.kamban.com.au/” Where ### is the order no. The mail will look something like this:

 Invoice Creattion

If the products you have selected are not free, you will be taken to PayPal Payment Gateway where you can pay for the product. Once the payment process is complete, your order will be completed. 

Once this done, you will get a second e-mail with the subject: “Your order No. ### is now confirmed at http://www.kamban.com.au/”  where ### will be your Invoice No.

Please note these two emails are your Tax Invoice and Receipt. We will charge extra if you need additional Invoices. However these Invoices are always available for you to download from our site.

A Sample of Confirmation Email is provided below:

Order Confirmation Email

The link for the product you have ordered will be provided on the confirmed order. You can now download the products and save the mail for future reference.

Future Reference:

If you have lost your mail or if you need to access your orders, you can always log into our site. Once logged in click on “User Area” and then select Orders. The Screen shots below shows Orders and Order lists

User Profile

You will find a list of all your orders here. Clicking on any of the order list will provide the details of the order as shown below:

Order List

You can always access your ordered files by clicking on the Files section.

 File Downloads

We hope you enjoy our products. Please do not forget to leave a comment at the product screen. We are happy to hear from you.

From Kamban Support Team

This is a simple file to test Akshar Unicode in Web

கத்திரி: ₨ 50.00

ಕತ್ತಿರಿ: ₨ 50.00

कत्तिरि: ₨ 50.00